1. Introduction and Scope
NexoraChainIQ ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring you have a positive experience on our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
2.1 Information You Provide Directly
- Contact Information: Name, email address, phone number, physical address, and company information
- Service Inquiry Information: Details about your financial needs, investment goals, and risk profile
- Account Information: Username, password, and authentication details for registered users
- Communication Data: Any messages, inquiries, or communications you send us
2.2 Information Collected Automatically
- Website Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
- Device Information: Device type, operating system, browser type, IP address, and device identifiers
- Cookie Data: Information stored through cookies and similar tracking technologies
- Analytics Data: User interactions, conversion data, and performance metrics
3. How We Use Your Information
We use the collected information for various purposes:
- Providing and improving our financial advisory services
- Responding to inquiries and customer service requests
- Sending marketing communications and promotional materials
- Personalizing your experience on our website
- Conducting market research and analytics
- Complying with legal obligations and regulations
- Preventing fraud and ensuring security
- Analyzing website performance and user behavior
4. Data Sharing and Third Parties
We may share your information with:
- Service Providers: Third parties who assist us in operating our website and conducting our business
- Legal Requirements: When required by law or to protect our legal rights
- Business Transfers: In case of merger, acquisition, or sale of assets
- Analytics Partners: Companies that help us understand how users interact with our site
We do not sell your personal information to third parties for marketing purposes.
5. Data Retention Policies
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records and financial accounts
When information is no longer needed, we will securely delete or anonymize it.
6. Your Rights and Choices
Under Taiwan's Personal Data Protection Act (PDPA) and other applicable laws, you have rights including:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data under certain circumstances
- Right to Opt-Out: Opt out of marketing communications
- Right to Data Portability: Request your data in a portable format
To exercise these rights, contact us using the information provided in Section 11.
7. International Data Transfers
Your information may be transferred to, and processed in, countries other than Taiwan, including countries that may not offer the same level of data protection. By using our Services, you consent to such transfers. We implement appropriate safeguards to protect your information, including standard contractual clauses.
8. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will promptly delete it and comply with applicable laws.
9. Security Measures
We implement industry-standard security measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Secure authentication mechanisms
- Regular security audits and vulnerability assessments
- Restricted access to personal information
- Employee confidentiality agreements
While we strive to protect your information, no security system is impenetrable. Please notify us immediately of any security breaches.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our Services following such notification constitutes your acceptance of the changes.
11. Contact Information for Privacy Concerns
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
NexoraChainIQ - Privacy Department
Email: privacy@nexorachainiq.com
Phone: +886 (2) 1234-5678
Address: Taipei Innovation Center, 100 Zhongshan Road, Taipei, Taiwan 10001